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How to configure client notifications
How to configure client notifications

Learn how to send automatic appointment reminders and messages when appointments get made, or updated.

Mark Raa avatar
Written by Mark Raa
Updated over a week ago

By default, clients with a valid mobile number and email address will receive a message when an appointment is booked (sent immediately) and the day before as a reminder. The types of messages that get sent, the content of the messages, and the time the reminders get sent can be customised from inside the SalonBridge console:

To edit client notifications, click on 'Settings' and then on 'Client Notifications':

Under the 'Appointment Reminders' section, click on 'Edit':

You can now enable, and disable different notification types. You can also customise what the message says. Once you have made your changes, click on 'Save':

Notification Types:

  • Create Appointment SMS: The SMS that gets sent to the customer when an appointment gets booked.

  • Edit Appointment Time SMS: The SMS that gets sent to the customer when an appointment date or time gets changed.

  • Cancel Appointment SMS: The SMS that gets sent to the customer when an appointment gets cancelled.

  • Appointment Reminder SMS: The SMS that gets sent to the customer to remind them of their booking. This gets sent automatically by SalonBridge and can be sent 2 days before, the day before, or the same day as the customer appointment.

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