In the event that a tip/gratuity was incorrectly captured, you have the ability to delete it and capture it correctly.
From the account, make sure that the account is open. If it is closed, you will need to reopen it.
Once the account is open, click on the 3 dots on the right hand side of the row where the tip is located and click on the 'Delete' option.
Once confirmed, the tip will be deleted from the account and from the staff member.
Managing Tip Deletion Permissions To manage or update staff permissions for deleting tips:
Log in to your admin account.
Navigate to My Business > Staff.
Select the staff profile you want to update.
Locate the 'Configure Permissions' section.
Enable or disable the 'Accounts->Can edit/delete a tip/gratuity' permission as needed.
Note: Only users with their own unique login credentials can have specific permissions assigned.
Note: Deleted tips can be located on the 'Staff Reports->Deleted Gratuity (Tips) Report' report.
Note: Deleting tips/gratuity requires the 'Accounts->Can edit/delete a tip/gratuity' permission to be enabled and takes backdating into consideration. By default, this permission is not available to reception users and stylists, but is typically enabled for managers and admin users. If backdating is disabled, tips from previous dates cannot be deleted regardless of permissions.