In the event that a payment or void was incorrectly captured, you have the ability to delete it and capture it correctly.
From the account, make sure that the account is open. If it is closed, you will need to reopen it.
Once the account is open, click on the 3 dots on the right hand side of the row where the payment is located and click on the 'Delete' option. You will be prompted to provide a reason for the deletion and asked if you are sure you want to delete the payment.
Once you have inputted a reason for the deletion, and confirmed you wish to proceed, the payment will be deleted.
Note: Deleted payments can be located on the 'Payments Reports->Deleted Payments Report' report.
Note: Deleting payments requires the 'Accounts->Can void / delete payments' permission to be enabled and takes backdating into consideration. I.e. If a staff member does not have this permission enabled, they will not be able to delete payments. Similarly, if staff backdating is disabled, payments from previous dates cannot be deleted unless done so by an administrator.