SalonBridge allows you to verify a client's mobile number before they complete an online booking by sending them a One-Time PIN (OTP) via SMS. This can help reduce fraudulent or malicious online bookings by requiring clients to have access to a legitimate mobile number before proceeding.

Click on My Business and then on Online Bookings from the SalonBridge dashboard:

Find the Verify Client Mobile Number setting and enable it. Once done, click on 'Save'.

Once enabled, clients making an online booking will be sent an OTP via SMS before they can proceed with booking their appointment. They will need to enter the OTP to verify their mobile number.

OTP verification is generally recommended for businesses that do not require clients to pay a deposit when booking online.

If you already require an online deposit, OTP verification can still be enabled. However, it may provide less additional benefit, as a client who is willing to successfully pay a deposit is generally more likely to be making a legitimate booking.

OTP verification cannot guarantee that malicious bookings will never be made.

However, it adds an additional verification step by requiring the person making the booking to use a legitimate mobile number that can receive the OTP SMS before they can continue with their online booking.

This can make it more difficult to create bookings using fake or invalid mobile numbers and provides businesses with an additional layer of protection for their online bookings.