Concierge lets your clients check themselves in when they arrive, using only their mobile number. In under a minute they confirm their details, agree to your terms, sign on screen and check in. Their appointments are then marked as Arrived on your calendar, and a signed copy of your terms is saved to their client profile.
How a client checks in
You open the check-in page on a tablet at reception, or let clients scan a QR code and use their own phone. Then the client:
Enters the mobile number they booked with and taps Check In.
Sees all of their appointments for today.
Confirms or updates their details, such as their email address or date of birth.
Chooses their notification and marketing preferences.
Reads your terms and conditions and ticks to agree.
Signs with a finger in the signature box.
Taps Confirm Check-in and sees your success message.
What happens in SalonBridge
Calendar: the client's appointments for today are marked as Arrived, so your team knows they are in the building.
Client details: any details the client updated are saved to their client record.
Signed terms: a signed copy of your terms, with the client's signature and the date and time, is saved under the Documents tab on the client's profile. A new copy is saved on every visit, so you keep a full history.
Why salons and spas use Concierge
A quicker front desk. Clients check in without waiting for reception, which helps most at busy times.
Up-to-date client records. Clients correct their own mobile number and email, so reminders and receipts reach them.
Signed terms on file. You have a signed, dated copy of your cancellation policy and other terms for every visit, ready if a client disputes a fee.
Consent in the client's own hands. Clients choose their SMS, email and marketing preferences themselves, which supports your privacy and consent records.
No paper. No clipboards, printed forms or scanning.
Your brand. You set the heading, messages, button text and colours to match your salon.
Good to know
Clients must enter the mobile number linked to their booking. If no appointment is found, reception can check them in as usual.
Concierge checks clients in for today's appointments only.
The check-in page adapts automatically to tablets held in portrait or landscape.
The check-in page can be customised by you in the SalonBridge console.