Track usage to see how often a promotion has been redeemed and which clients and accounts used it.
How to check usage
Open My Business → Promo Codes.
Find the code.
Review the Usage column. For example, 12 / 50 means 12 uses have been recorded against a limit of 50.
Click View usage.
Review the recorded details:
Client: the client’s name.
Account: the associated account reference.
Date used: when the redemption was recorded.
Used at: where it was redeemed, such as online or in-store.
Click Close when finished.
Useful tips
Usage counts redemptions, rather than unique clients or individual service lines.
A client can use the same code more than once while it remains valid and has uses available.
For online bookings, usage is recorded per customer within the booking. A group booking can therefore produce multiple usage entries.
Review usage before extending a campaign or increasing its limit.
Use separate codes for different campaigns or marketing channels so you can compare their redemption counts.
If you want to stop further redemptions while reviewing a campaign, deactivate the code through Edit.