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How to redeem a course session
How to redeem a course session

Learn how to redeem a course session from a client.

Mark Raa avatar
Written by Mark Raa
Updated over a week ago

If a client has purchased courses and wants to use a course session to pay for a treatment, you can do so from the 'Account' screen where you would usually capture payment from the client.

If a client wants to redeem a course session, they can only do so if they have remaining sessions available and if they have a course that matches the treatment they came for. E.g. If a client comes for an underarm laser treatment, and has not purchased a course that has that service allocated to it, they cannot use it to pay for their session.

From the account screen (where you would usually capture a payment), if the client has courses allocated to their profile, the 'Add Payment' button will give you the option to either capture a regular payment, or redeem a course session:

From here, you can choose which course you want to charge (if the client has multiple courses with you), and which service you are paying for with a course session:

Once you have chosen the course and selected the treatment the client is paying for, click on 'Redeem Course Session':

This will apply a discount to the service (if applicable) and deduct a course session from the customer's available course sessions. It also logs a payment on the account so that your cash-up balances and you can check how much has been redeemed over a date range using your payments report.
โ€‹Note: When redeeming a course, SalonBridge will look for services booked on the account and find courses that the client has that are tied to that service. In other words, if a client purchases a course that is for "10x Blowdry (Short)", that course is likely linked to the "Blowdry (Short)" service. If their appointment is for "Blowdry (Long)", you will not be able to redeem the course session for the appointment. In this case, you will either need to change the appointment, or the course session will not be redeemable for that service.

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